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What do I need to join the course?
You’ll need a laptop, internet connection, and a willingness to learn. No previous IT experience is required.
What jobs can I apply for afterwards?
Helpdesk Analyst, IT Support Technician, Service Desk Analyst, Desktop Support Technician, and First Line Support roles.
Do I need to know coding?
No. IT Support is not a coding role. Most entry-level IT Support jobs don’t require programming knowledge.
What makes Cloud Genius Training different?
We focus on practical, hands-on learning to help beginners become IT Support ready, rather than just watching videos and sitting exams. You’ll gain real world experience through interactive training, practical exercises, and workplace scenarios.

Is the course online?
Yes. Most of the course is delivered online, allowing you to learn from anywhere with an internet connection. You’ll attend live sessions, complete practical exercises, and receive support from your instructor throughout the programme.
Do I need any previous IT experience?
No. The course is designed for complete beginners. We start from the basics and build your confidence step by step.
Are the classes live or pre-recorded?
Yes. The classes are delivered live and are also recorded, so you can watch them again whenever you need to.
What exactly is IT Support?
IT Support is the people who help employees when they have problems with their computers, laptops, emails, printers, internet, or workplace technology. Their job is to keep technology working so people can do their jobs without disruption.